FAQ

How do we contact ShadeClothStore?

Feel free to call a ShadeClothStore.com customer service representative toll-free at 1-866-727-6658 to place an order, receive more information or have questions answered. We have an order form which you can print out and mail completed order forms to:

ShadeClothStore.com
801 E. Orchard
Mundelein, IL 60060

We can also be reached via email at info@shadeclothstore.com and we will respond promptly to your inquiry.

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Are transactions secure?

To ensure your transactions are secure when placing orders online, CatalogClearance.com uses Verisign, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use.

What payment options do you offer?

We accept Visa, MasterCard, Discover and American Express. Checks and money orders are accepted on orders received via mail. Please note that your credit card statement will reflect charges from SHOP ONLINE, INC.

What methods of shipping do you use?

Most orders are shipped within 24 hours. Since most orders are shipped directly from the manufacturer, the method of shipping varies. We charge $9.99 for shipping and handling on most orders. However, large or bulky items may require additional shipping charges. This will be indicated in the description of the product.

Do you charge sales tax for online orders?

Sales tax is charged only on orders shipped to customers in Illinois.

Is there a warranty for products on the website?

Generally, the products carried by ShadeClothStore.com are covered by the manufacturer’s warranty.

What is your return policy?

ShadeClothStore.com is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:

What if I want to cancel my order?

You may cancel the order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined above in the Returns section.

Can we suggest products we’d like to see on the website?

Are there products that you would like to see us offer in the future? A particular brand that you prefer? Do you have a product you would like us to market? Please contact us via email at info@shadeclothstore.com with any suggestions or comments. We would be happy to hear from you.