Customer Service

Contact us

Feel free to call a ShadeClothStore.com customer service representative toll-free at 1-866-727-6658 to place an order, receive more information or have questions answered. We have an Order By Mail form which you can print. Mail completed order forms to:

ShadeClothStore.com
801 E. Orchard
Mundelein, IL 60060

We can also be reached via email at info@shadeclothstore.com and we will respond promptly to your inquiry.

Security

To ensure your transactions are secure when placing orders online, ShadeClothStore.com uses Verisign, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use.

Payment options

We accept Visa, MasterCard, Discover and American Express. Checks and money orders are accepted on orders received via mail.   

Shipping

Most orders are shipped within 24 hours, almost always via FedEx. We charge $12.99 for shipping and handling on most orders. However, large or bulky items may require additional shipping charges. This will be indicated in the description of the product.

Sales Tax

Sales tax is charged only on orders shipped to customers in Illinois.

Warranties

Generally, the products carried by ShadeClothStore.com are covered by the manufacturer’s warranty. Documentation of such warranties is located in the product packaging.

Returns

ShadeClothStore.com is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:

Cancellations

You may cancel the order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined above in the Returns section.

Product Suggestions

Are there products that you would like to see us offer in the future? A particular brand that you prefer? Do you have a product you would like us to market? Please contact us via email at info@shadeclothstore.com with any suggestions or comments. We would be happy to hear from you.