FAQ & Installation
How do we contact ShadeClothStore?
Feel free to call a ShadeClothStore.com customer service representative toll-free at 1-866-727-6658 to place an order, receive more information or have questions answered. We have an order form which you can print out and mail completed order forms to:
ShadeClothStore.com
801 E. Orchard
Mundelein, IL 60060
We can also be reached via email at info@shadeclothstore.com and we will respond promptly to your inquiry.
To ensure your transactions are secure when placing orders online, ShadeClothStore.com uses Verisign, an Internet leader in security transactions, on every order processed. We also take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use.
What payment options do you offer?
We accept Visa, MasterCard, Discover and American Express. Checks and money orders are accepted on orders received via mail.
What methods of shipping do you use?
Most orders are shipped within 24 hours via UPS. We charge $12.99 for shipping and handling on most orders. However, large or bulky items may require additional shipping charges. This will be indicated in the description of the product.
We reserve the right to charge for additional delivery options (e.g., liftgate, extended delivery area, scheduled drop-off, etc.).
Do you charge sales tax for online orders?
Sales tax is charged only on orders shipped to customers in Illinois.
Is there a warranty for products on the website?
Generally, the products carried by ShadeClothStore.com are covered by the manufacturer’s warranty. Does not apply to Shade Sails.
Most knitted and woven shade cloth – outside of reflective shade cloth – is guaranteed by the manufacturer to be free from defects in workmanship under normal use. The knitted or woven shade cloth is covered by a 4 year limited warranty. The purchaser shall pay the following percent of the current price of the panel at the time of replacement as well as shipping costs of replacement. Year 1 = 0%, Year 2 = 40%, Year 3 = 60%, Year 4 = 80%.
Please note there is a +/- 4″ tolerance for all panels of shade cloth. Please note we cannot guarantee exact grommet placement. If precise grommet placement is vital for your application, we suggest ordering a piece with finished edges and no grommets, then self-installing with our Brass Grommet Kit.
ShadeClothStore.com is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:
- You have 15 days from receipt of the product to initiate your return. You must contact us at 1-866-727-6658 or via email to info@shadeclothstore.com to notify us of your intent to return your order. We will instruct you as to the proper location to return your order. Do not return product without contacting ShadeClothStore.com for instructions.
- Your return must reach its destination within 15 days from the date the return was initiated. We will ship late items back to you without issuing a credit.
- To qualify for a refund, the product must be returned in its original condition, including original packaging, manufacturer’s containers, documentation, warranty cards, manuals, and accessories. Do not mark or deface the manufacturer packaging in any way. We will not accept returns if packaging is not in its original condition we will return such products to you. If you reject such items returned to you, ShadeClothStore.com reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.
- When we receive and inspect your returned product, we will refund the amount of the product less a 20% restocking fee.
- Remember, it is your responsibility to repack the product completely and properly, arrange for its return to the appropriate location. We encourage you to insure your shipment so that in the event of loss or damage, you will be covered.
- Custom-cut shade cloth is not returnable. Custom-cut shade cloth is defined as any shade cloth made to the customer’s specifications and not a standard item as listed in the Shade Cloth section.
What if I want to cancel my order?
You may cancel the order for stock items (not custom-made shade cloth) until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined above in the Returns section. If you need to change an order for custom shade cloth, you must phone us. We can contact the manufacturer to see if the order can be canceled.
Can we suggest products we’d like to see on the website?
Are there products that you would like to see us offer in the future? A particular brand that you prefer? Do you have a product you would like us to market? Please contact us via email at info@shadeclothstore.com with any suggestions or comments. We would be happy to hear from you.
How should we install shade cloth?
Our material does not have much stretch to it, especially along the edges of finished panels. Therefore, we recommend installing it using the grommets along all four sides and atop a structure to minimize stress. Do not install shade cloth panels using the corners only. Excessive stress on the shade cloth can cause the grommets to pop out of the finished edges. You should also avoid installation that can cause abrasions along the interior of the cloth (e.g. steel cables). Improper installation will void any warranty/guarantee on the shade cloth.